Registration for the Virtual Education Day has now closed. We would like to thank all our delegates, speakers, and sponsors for their support and participation.
In an industry where great care is expected, the true competitive edge in senior living is the Customer Experience (CX) – it’s all about how you make people feel.
This definition includes everyone in your retirement community: your residents, families, staff, and partners. This powerful keynote cuts beyond transactional service to reveal an actionable framework built on Three Focus Areas, equipping you with tools and practical strategies to transform routine tasks into moments of profound connection. You’ll discover how adopting an experiential mindset shapes your company’s unique DNA, creating a competitive barrier that cannot be duplicated.
We’ll close with a compelling story of impact from the sector, illustrating how simple words and acts of empathy become the tipping point for securing lifetime loyalty and building an unforgettable legacy for your retirement community.
